DV-200 FAQ
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Are all the LEDs lit on your DV-200?
If all the front panel LEDs are lit up and the Pause and Local are blinking, this could indicate a bricked unit. Verify with a manual Factory Reset.
Click below to see more.
https://dex.davicom.com/wp-content/uploads/2023/04/Davicom_Version_556d_Upgrade.pdf
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Are you unable to connect locally to a dv-200?
If unable to connect via the front port after a reboot or power cycle, try disconnecting and reconnecting the USB cable to reestablish the Comm Port ID.
Click below to see more.
https://dex.davicom.com/wp-content/uploads/2023/04/Davicom_Version_556d_Upgrade.pdf
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Is your DV-200 unit stuck in a reboot cycle?
One way to correct this is with a manual factory reset: step 13 of the 5.56d firmware upgrade document.
Click below to see more.
https://dex.davicom.com/wp-content/uploads/2023/04/Davicom_Version_556d_Upgrade.pdf
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Did your DV-200 lose its configuration?
A configuration can be lost after a reboot or power cycle if the RAM battery voltage is too low. A low voltage flag can be used.
Click below to see more.
https://dex.davicom.com/kb/how-your-davicom-unit-can-tell-you-if-its-ram-battery-is-getting-low/
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Where do I get the latest software and firmware?
Visit the Software & Firmware page.
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How do I connect “locally” to a Davicom?
Connecting locally to a Davicom Cortex 360
In order to connect to the Davicom Cortex 360 through the local USB port, via telephone or over a narrowband radio or serial link, DavLink 6 is required. For the USB connection, Davicom’s USB driver is also required. It is included on the installation CD or it can also be found on the Software & Firmware page. Once you have installed the USB driver, please connect your computer to the Davicom Cortex’s front-panel USB port and then start DavLink. Once started, DavLink will display its main screen. Go to the upper left of this screen to see…
Read More (Section 1.3)
Connecting locally to a DV-200
If you are using your computer’s USB port, you will need a Type A/B USB device cable (version 1.1 or above). If you are using your computer serial port, you will need a male-female 9-pin serial cable (not a null-modem cable)…
Read More (Section 2)
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How do I connect to a Davicom?
How to connect to a Davicom Cortex 360
Communications with Davicom’s Cortex 360 for configuration and control can be achieved via an Ethernet connection or over a USB port. The Davicom Cortex 360 interface uses HTML 5 in both cases because DavLink 6 also embeds this technology. DavLink 6 is backward compatible with legacy DV-200 series…
How to connect to a DV-200
In order to get your new DV-200 unit ready for configuration, you need to connect your computer directly to the unit. The initial configuration of a Davicom unit cannot be performed remotely…
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What are the default usernames and passwords?
The table below is for the Davicom Cortex Series.
Username Password Level direc01 mocivad9 Director super01 ssssssss Supervisor admin01 aaaaaaaa Administrator oper01 oooooooo Operator viewer01 vvvvvvvv Viewer
*Please note that there are no default credentials for the AXON and NEURO series. They must be established by the user on initial startup.*The table below is for the DV-200 Series.
Username Password Level DIREC01 MOCIVAD9 Director SUPER01 SSSSSSSS Supervisor ADMIN01 AAAAAAAA Administrator OPER01 OOOOOOOO Operator VIEWER01 VVVVVVVV Viewer -
Can you call your unit by phone but not receive voice calls?
This has happened before when a remote site’s phone number was placed on a suspected “Spam Caller” list. Please check with your provider.
Contact us for more information.
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Are you getting the following message; “Bad license” or “missing DLL”?
It’s best practice to copy and paste DavLink License Keys to avoid erroneous manual entry. An incorrectly entered key could be the reason for these messages.
Click below to see more.
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Did you know that you can SNOOZE a major alarm call from the DV-200?
When receiving a Major alarm call from your DV-200, simply press 77x# on your phone’s keypad then hang up. The “x” is replaced by the number of hours you want to set the snooze.
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Do you need to perform a firmware upgrade on a DV-200 unit?
Two methods are possible; using the .dav file or the .hex files. You can find both methods explained in detail at the links below.
https://dex.davicom.com/wp-content/uploads/2023/04/Davicom_Version_556d_Upgrade.pdf
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What is the difference between Pause and Local mode?
Both modes inhibit automations. Local mode also locks out control by remote users to ensure personnel safety during site maintenance but permits local connection and relay activation.
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Is your Davicom RTU unable to perform a TimeSync?.
Do you need the default IP address to connect to your Davicom RTU?
The default IP address for all Davicom RTUs is 192.168.1.210. This is needed after a factory reset or when connecting to a new unit by IP.
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Did you know that you can access reference material directly from your DV-200?
In DavLink, click the “?” on the configuration window for any IO then use the altered cursor to select anywhere within the window. This will open the applicable section of the reference manual. Alternatively, you can click the help button and select from the menu provided.
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What happens when an alarm occurs while an admin is connected?
If an admin user is connected, the system generates a popup notification requesting acknowledgment. If confirmed within 30 seconds, the system considers it resolved and prevents it from proceeding to notification.
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What if the admin ignores or closes the popup?
If the alarm isn’t acknowledged within 30 seconds or the popup is closed, the system follows the preconfigured alarm call list, notifying recipients as programmed.
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Where can I find the French firmware for the DV-200
The French firmware and utilities executable for the DV-200 are now available on DEX. Check the downloads section for the latest version.
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Can an alarm be stopped after it starts following the call list?
Once an alarm proceeds past the alarm popup stage, it follows the programmed sequence unless acknowledged by an authorized user through the appropriate interface.
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How does the system handle alarms if no user is connected?
If the system is unattended or if a view-only user is connected, the alarm bypasses the alarm popup and proceeds according to the alarm configuration and call list settings.
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Why is my Davicom RTU stuck in “Pause” mode?
A Davicom unit would seem stuck in “Pause” mode when you connect because:
1- Someone has pressed the “Pause” button on the unit at the site and has forgotten to cancel the mode,
2- The unit went into “Pause” mode automatically because it has lost communications with a Modbus slave.
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Do you want to remotely cancel “Pause” mode on a Davicom RTU?
“Pause” mode may be remotely canceled by a user with Administrator or higher access level. This is a safety feature to ensure that local technicians can inhibit automations during site maintenance.
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Why is my Davicom RTU stuck in “Local” mode?
A Davicom unit can be in “Local” mode because someone pressed the “Local” button on the unit at the site or because a Supervisor put the unit in “Local” mode remotely.
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Do you want to remotely cancel “Local” mode on a Davicom RTU?
Only users with Supervisor or Director level access can take control of a unit remotely and cancel “Local” mode. This is a safety feature to ensure that local technicians can lock out remote access and control of the units during site maintenance.
Still have questions? Take a look at one of these other lists or Contact Us.
