If using alarms by telephone, ensure that the modem is functional by calling the site by phone and verifying that the unit answers and allows login. […]

If using alarms by telephone, ensure that all contacts are entered correctly and that the physical line is connected well. Click below to see more (starting […]

If using alarms by telephone, ensure that your unit is a Davicom Cortex 360-1 or a Davicom Cortex 320-1. This information is found in the unit’s […]

If using emailed alarms, ensure that you have an email server and DNS server configured in your unit. Click below to see more. https://dex.davicom.com/kb/ip-configuration-menu-explained-cortex-360/

Ensure that your alarm call lists are set up correctly and updated. Click below to see more. https://dex.davicom.com/kb/how-to-configure-an-alarm-call-list-cortex-360/

Ensure that the alarm call list is set to enabled. Click below to see more. https://dex.davicom.com/kb/alarm-call-list-menu-explained-cortex-360/

Make sure that the “alarms disabled” button on the GUI is not blinking red. This frequent error can be caught quickly, saving time and frustration. Click […]

Units are not factory set to the destination time zone. Sometimes, a simple time and date update is all that’s required. Click below to see more. […]

A missing RTC clock battery is one reason this could be true. Shipments by air cannot contain lithium batteries. This battery is widely available and easily […]