The post Davicom Cortex 320/360 Specifications appeared first on Davicom Exchange Support Portal (DEX).

In the past, we recommended that Gmail’s “Less Secure App Access” setting be used in the
Google account used to send emails from a Davicom unit through Gmail servers. The possibility
of using that setting will be discontinued by Google on May 30th, 2022.

The new recommended method to send email from your Davicom units is to enable Two Step
Verification (2SV) and the “Sign in with App Passwords” method.

NOTE: this method can be used to send email from a Davicom unit without the 2nd step in
the 2SV process.

Before being able to see the “Sign In With App Passwords” fields, you must first enable 2SV in
your Google Account Security settings. You will be sent a Verification Code to your email or cell
phone during this set-up process. Once you’ve accessed your account, you will then see the
“Sign In With App Passwords” fields.

Activate 2-Step Verification

1. Open your Google Account.
2. In the navigation panel, select Security.
3. Under “Signing in to Google,” select 2-Step Verification > Get started.
4. Follow the on-screen steps.
5. Do not select any devices.

Sign in with App Passwords

Create & use App Passwords

1. Go to your Google Account.
2. Select Security.
3. Under “Signing in to Google,” select App Passwords. You may need to sign in. If you
   don’t have this option, it might be because:
   1. 2-Step Verification is not set up for your account.
   2. 2-Step Verification is only set up for security keys.
   3. Your account is through work, school, or other organization.
   4. You turned on Advanced Protection.
4. At the bottom, choose Select app and choose Other. Name it Davicom xyx, then > Generate.
5. The App Password is the 16-character code in the yellow bar on your device.
6. Copy and paste it into the Email Password field on your Davicom unit.
7. Save a copy in your records.
8. Tap Done.

You can generate different passwords for different devices, all in your same Google
Account. Be sure to give them names that will allow you to keep track of them. Also, once
the password is generated by Google, make sure you keep a copy somewhere in your
records because it will not be visible after you enter it into your Davicom unit.

App Passwords revoked after password change

To help protect your account, Google revokes your App Passwords when you change your
Google Account password. To continue to use an app with your Google Account, create a new
App Password.

Google reference pages:
https://support.google.com/accounts/answer/185839?hl=en&co=GENIE.Platform%3DDesktop
https://support.google.com/accounts/answer/185833

The post Gmail Security Changes on May 30th 2022 appeared first on Davicom Exchange Support Portal (DEX).

2. Connect your Android device to your PC and allow access to your device data.  

3. On you PC, navigate to This PC > (Android Device) > Notifications and put your MP3 audio file here.  

4. Eject your Android device from your PC. 

On your Android* device, you can now chose your new custom alert sound with the procedure “How to Set a Custom Alert Sound in Settings”

How to Set a Custom Alert Sound in Settings*

You can change and set up custom notification sounds via the default phone settings. Here’s how to do this:  

1. On your device, navigate to Settings > Apps > Dav2You. The menu names may be slightly different on some devices—for this example, we’ll be using a Samsung device.  

2. On the app info page, tap Notifications and toggle on the slider button for Show notifications.  

3. You will be able to view a number of notification categories under the Other section. Tap dav2youchannel2.  

4. Select Alert

5. Scroll down to the Sound section. It shows the default tone enabled for the app. Tap Sound and select your desired notification tone from the list.  

How to activate the Notification reminders* 

1. On your device, navigate to Settings > Notifications > Advanced settings > Notification reminders.  

2. Set the Notification reminders to On. 

3. Tap Remind every to select the delay between each reminder. 

4. Tap Select apps to reminders for and turn on the Dav2You switch.

*Android 11

The post How to Add a Custom Alert Sound to Dav2You in Android devices* appeared first on Davicom Exchange Support Portal (DEX).

This board provides complete connection options for the auxiliary DC outputs (+12V and +5V), the metering inputs, the internal or external-ground status inputs as well as the relay outputs.

The panel’s layout is shown below.

Specifications for the Metering inputs are:

• 12-bit resolution
• Single-ended input  with 1 MΩ input impedance
• Selectable input ranges of 5 & 60 VDC
• Audio rectifier jumper selectable on all inputs
• Useable as Status Inputs also with selectable internal pull-up resistor

Specifications for the Status inputs are:

• Independent grounds on each input
• Opto-isolated
• Impedance > 22 kΩ
• Detection Levels: -12 to 0.8 VDC (low), +2.4 to +12 VDC (high)

Specifications for the relays are:

• 70 VAC @ 0.4A, 30 VDC @ 2A, or open collector (100 mA)

Depending on your requirements and setup, you must also remember to connect the telephone line, the Power Fail detector wall-wart, the network and most importantly, to ground the unit with an appropriate ground wire or strap.

The post How to Connect Physical I/O to the Davicom Cortex 320 appeared first on Davicom Exchange Support Portal (DEX).

1- Open the Dav2You App and click on the + in the upper right corner.

You should see this screen.

2- Enter the unit’s Username. For the purpose of this tutorial, we are using the default Supervisor level username and password.

3- Enter the unit’s Password.

4- Enter the unit’s IP Address.

Please ensure that Port 23 is open for TCP and UDP in your network or set it to another value determined by your network administrator.

5- Save your Site Parameters by clicking the Save button in the upper right corner.

The Site Parameters should update themselves automatically to show the unit’s Site Name, Site ID, Latitude and Longitude (as long as these have been pre-configured in the unit).

When you click the Close button in the upper left corner, you will be brought back to the main Sites screen and your unit should now be listed.

If you click the Map tab that is located at the bottom of your screen, you should also be able to view your site on the Map. If the site doesn’t appear here, the Latitude and Longitude have not been set in the unit.

If Site Registration fails, please use the Dav2You App debug check-list below.

1- Check if the Apple APNS Certificate in the Davicom unit is present and valid (IP connection required):

For Davicom Cortex Series units: 

a) Go to “SYSTEM”, then “APNS UPDATE”, then check the current certificate info.

b) If it is outdated or if none is listed, click on Check for an update. If the Update now button highlights (changes from pale to darker), it means that an update is available. Click on that button and the certificate will update, then click on Save.

For DV-200 Series units (except the Micro):

a)  Unit Configuration > APNS Update

b)  Click on the Check for an update button. If an update is available, click on Update now.

2- Make sure the unit is reachable by IP (DavLink or web browser)

3- Make sure the unit’s IP port matches the one set in the App

4- A DNS IP address is required in the Davicom unit

5- Make sure that the selected IP port is open in the network

6- Make sure you have properly entered the username and password (the same ones as in the Davicom unit you are trying to reach).

7- Make sure the Davicom unit IP address entered in the App is the same address as the Davicom unit you are trying to reach

8- Network must allow UDP communications as well asTCP

9- Sometimes, a reboot of the Davicom unit and/or the phone is required

10- Try both over Wi-Fi and 3G / LTE

11- Try to connect to one of our in-house demo units at:

• Demo #1 (DV-208) @ 69.70.130.227
• Demo #2 (DV-Mini) @ 69.70.130.228

12- If possible, install the Dav2You App on an another Apple or Android mobile device (one of yours or someone else’s).

Android

1- Open the Dav2You App and click on the + in the upper right corner.

You should see this screen.

2- Enter the unit’s Username. For the purpose of this tutorial, we are using the default Supervisor level username and password.

3- Enter the unit’s Password.

4- Enter the unit’s IP Address.

Please ensure that Port 23 is open for TCP and UDP in your network or set it to another value determined by your network administrator.

5- Save your Site Parameters by clicking the Save button.

You will be brought back to the main Sites screen and your unit should now be listed. The Site Parameters should update themselves automatically to show the unit’s Site Name, Site ID, Latitude and Longitude (as long as these have been pre-configured in the unit).

If you click the Map tab that is located at the bottom of your screen, you should also be able to view your site on the Map. If the site doesn’t appear here, the Latitude and Longitude have not been set in the unit.

If Site Registration fails, please use the Dav2You App debug check-list below.

1- Make sure the unit is reachable by IP (DavLink or web browser)

2- Make sure the unit’s IP port matches the one set in the App

3- A DNS IP address is required in the Davicom unit

4- Make sure that the selected IP port is open in the network

5- Make sure you have properly entered the username and password (the same ones as in the Davicom unit you are trying to reach).

6- Make sure the Davicom unit IP address entered in the App is the same address as the Davicom unit you are trying to reach

7- Network must allow UDP communications as well asTCP

8- Sometimes, a reboot of the Davicom unit and/or the phone is required

9- Try both over Wi-Fi and 3G / LTE

10- Try to connect to one of our in-house demo units at:

• Demo #1 (DV-208) @ 69.70.130.227
• Demo #2 (DV-Mini) @ 69.70.130.228

11- If possible, install the Dav2You App on an another Apple or Android mobile device (one of yours or someone else’s).

The post How to Connect Your Unit to the Dav2You App appeared first on Davicom Exchange Support Portal (DEX).

Getting Started

1- Remove the top cover of the NEURO unit using a Phillips-head screwdriver (7x screws). Put the screws aside (do not throw them out).

2- Unscrew the front panel (4x screws in the front, 2x screws underneath the unit) and put the screws aside (do not throw them out).

3- Disconnect the cable from the top right hand side of the front panel.

4- Disconnect the cable from the bottom right hand side of the front panel.

5- Pictured below is the numbered placement of the I/O cards in a NEURO. Most people with an existing NEURO should have at least one I/O card already installed, in addition to the Main card. You must install any additional NIO cards following the order of the numbers indicated (2 before 3, 3 before 4, etc.). Furthermore, it is recommended to install NIO-5R cards first, then NIO-8D cards, then NIO-8A cards. Regarding this, you can disregard the cards you already have pre-installed, e.g. if you already have a NIO-8A installed in your existing NEURO, do not uninstall it to install a new NIO-5R before it, simply stick to the order for the cards you are installing yourself.

Installing a new card in position 2

If you already have a NIO card installed in position 2, go to the next section.

1- Remove the plate that covers the hole on the back panel of the NEURO for this slot.

2- Set the three jumpers (JUMPER-3A) provided with your NIO card as follows:

JP3 Position	0
JP2 Position	1
JP1 Position	0

3- If you will be installing a NIO card in position 3, attach the cable provided to reference position J2 on the NIO card .

4- Connect the new NIO card to the previous one using the cable already attached.

5- Insert the NIO card into the NEURO, making sure the long green connector goes through the slot in the back.

6- Secure the NIO card using the screws provided or the hex standoffs provided. Use the screws if you will not be installing a NIO card in position 5. Use the hex standoffs if you will be installing a NIO card in position 5.

Installing a new card in position 3

If you already have a NIO card installed in position 3, go to the next section.

1- Remove the plate that covers the hole on the back panel of the NEURO for this slot.

2- Set the three jumpers (JUMPER-3A) provided with your NIO card as follows:

JP3 Position	0
JP2 Position	1
JP1 Position	1

3- If you will be installing a NIO in position 4 as well, make sure to attach the cable to reference position J2 on the card.

4- Connect the new NIO card to the previous one using the cable already attached.

5- Insert the NIO card into the NEURO, making sure the green connector goes through the slot in the back.

6- Secure the NIO card using the screws provided or the hex standoffs provided. Use the screws if you will not be installing a NIO card in position 4. Use the hex standoffs if you will be installing a NIO card in position 4.

Installing a new card in position 4

If you already have a NIO card installed in position 4, go to the next section.

1- Remove the plate that covers the hole on the back panel of the NEURO for this slot.

2- Set the three jumpers (JUMPER-3A) provided with your NIO card as follows:

JP3 Position	1
JP2 Position	0
JP1 Position	0

3- If you will be installing a NIO card in position 5, attach the cable provided to reference position J3 on the NIO card.

4- If applicable, remove the screws from the card in position 3 and replace with hex standoffs. Put the screws aside to use later.

5- Connect the new NIO card to the previous one using the cable already attached.

6- Insert the NIO card into the NEURO, making sure the green connector goes through the slot in the back.

7- Secure the NIO card using the screws that were put aside earlier, or using the screws provided with the NIO.

Installing a new card in position 5

1- Remove the plate that covers the hole on the back panel of the NEURO for this slot.

2- Set the three jumpers (JUMPER-3A) provided with your NIO card as follows:

JP3 Position	1
JP2 Position	0
JP1 Position	1

3- If applicable, remove the screws from the card in position 2 and replace with hex standoffs. Put the screws aside to use later.

4- Connect the new NIO card to the previous one using the cable already attached.

5- Insert the NIO card into the NEURO, making sure the green connector goes through the slot in the back.

6- Secure the NIO card using the screws that were put aside earlier, or using the screws provided with the NIO.

Note: NIO cards in position 5 are not attached to anything on the right side.

Final Steps

1- Line up your front panel with your NEURO body and take note of the slots that correspond with NIO-8D and NIO-8A cards (cards with the blue DIP switches). Remove the stickers on the front panel for those slots. DO NOT remove stickers for the slots that correspond with NIO-5R cards or empty card slots.

2- Remove the metal punch-outs that are under the stickers you removed by gently twisting them by hand to break them loose. A pair of pliers may be used on the centerpiece being removed if needed. DO NOT remove the punch-outs for slots that correspond with NIO-5R cards or empty card slots.

3- Peel off the center cutout of the front labels as shown below. These labels are provided only with NIO-8D and NIO-8A cards. 

4- Carefully place these labels over the corresponding slots on the front panel as shown in the example below (8D stickers over the slots lined up with 8D cards, 8A stickers over the slots lined up with 8A cards).

5- Reattach the cable connected to the Main card to the front panel. Then reattach the cable connected to the back of the unit to the front panel. Make sure to connect the cables in the correct direction.

6- Screw on the front panel using the same screws that were put aside earlier. (4x screws in the front, 2x screws underneath the unit).

7- Place the labels on the pluggable terminal blocks. Cut off any excess.

8- Place the corresponding label on the back panel. Make sure to place the labels under the slot that matches the NIO card inside according to the table below.

	NIO-8D
	NIO-8A
	NIO-5R

9- Place the numbered stickers on the pluggable terminal blocks. The number on the terminal block should be on the same side as the number on the back panel of the NEURO when plugged in.

10- Plug in the terminal blocks.

11- Screw the top cover back into place using the same screws that were put aside earlier.

You have now completed the installation of your new NIO cards!

The post How to Install Extra NIO Cards into an Existing NEURO Unit appeared first on Davicom Exchange Support Portal (DEX).

1 – Status input

The status inputs can all be individually set for separate grounds or for internal grounds with pull-up resistors. The factory default DIP switches position is in the both pull-up mode (IN position on all 4 inputs) and the internal ground mode (NO position all 4 inputs).

2 – Battery monitoring

The Metering Input 12 has a jumper (JP1) that allows measurement of the RTC battery voltage when in position YES. To display the correct battery voltage, the voltage range of the metering input 12 must be in the 5V position. Furthermore, the metering input ABC parameters must be set to: A=0, B=1, C=0, D=0 in the input’s configuration screen.

3 – Metering input

To configure the metering input in 0-5V or 0-60V voltage range, place the VOLTAGE RANGE jumper in the desired voltage range position (5V or 60V) and the AUDIO DETECT jumper in the NO position. By default, the metering input jumpers are set 0-5V.
If you want to use a metering input as an audio rectifier, place the AUDIO DETECT jumper in the YES position and the VOLTAGE RANGE jumper in the 5V position.

4 – Digital mode for metering input

The DIP switches S3 and S1 set an internal pull-up resistor on the metering input. When the METERING DIP Switches are in the IN position, the selected metering inputs are now usable as status input. To work properly, it’s necessary to place the VOLTAGE RANGE jumper of the selected metering inputs in the 5V position. When the selected inputs are open circuit, the metering inputs show approximately 2V (High).

5 – Relays

Relays 4, 5 and 6 can be SPST Form A or B. Place the jumper in NO position to have an SPST Form A relay or in NC position to have an SPST Form B relay. By default, the three relay jumpers are in NO position.

6 – Audio IN/OUT

These two jumpers configure the back-panel audio connector as either an input or an output. By default, the two jumpers are set for input operation.

The post How to Set the Internal Jumpers and DIP Switches (Davicom Cortex 320) appeared first on Davicom Exchange Support Portal (DEX).

1 – Relay/open-collector outputs

The Davicom Cortex-360 can control its physical relays, or the transistors acting as relay drivers (open-collector mode).
By default, the eight relay jumpers are set for direct relay operation (RLY position). If you need open-collectors, change the jumpers of the desired relays to OC Mode.

2 – Status input

The status inputs can all be individually set for separate grounds or for internal grounds with pull-up resistors. DIP Switches S11 and S12 select isolated grounds mode (Default is NO on all 16 inputs). DIP switches S9 and S10 select pull-up resistor mode (it is IN by default on all 16 inputs).

3 – Metering input

The Davicom Cortex-360 metering inputs can be configured for 4-20 mA operation. To select this mode, place the jumper for the desired metering input in the ON position. By default, the metering input jumpers are set for voltage measurement (OFF position).

4 – IOIOI

This serial port can be configured for RS-232, RS-422 or RS-485 operation. By default, the jumpers are set for RS-232 operation.

The post How to Set the Internal Jumpers and DIP Switches (Davicom Cortex 360) appeared first on Davicom Exchange Support Portal (DEX).

The RTU is usually installed at each site where monitoring, reporting and control is required. It collects all relevant data from other equipment, analyzes it, sends alarm to the NOC or to the user and performs actions based on specific rules defined by the user.

The post What is a Remote Management System? appeared first on Davicom Exchange Support Portal (DEX).